Terms & Conditions

Effective Date: 10/12/2025

Welcome to www.aurabridalstudio.com

This Site is owned and operated by Aura Bridal Studio PTY LTD ACN 689458179 as Aura Bridal Studio (referred to in these terms as “Aura Bridal Studio”, “we”, “us”, and “our”). Please take the time to read the terms of use that apply to your use and enjoyment of our Site and the content made available to you via our Site and our social media channels (“Terms”). These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and other users of the Site (“user”, “you” and “your”).

CONSENT TO SITE TERMS

By accessing and using our Site, our social media channels and any other materials made available to you or provided to you on our Site (whether available for purchase or not), you are taken to accept our Terms.

NO MINORS ON CONTRACTING

By using the Site or accessing or purchasing any products or services, you warrant that you:

• are over 18 years of age and have the legal capacity to enter into a legally binding contract;

• have read and accepted these Terms; and

• will comply with these Terms.

This clause applies to contracting and purchasing only and does not prevent approved minors from attending in-studio appointments in accordance with the “Minors” clause below.

CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on our Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site, products, services and content. If at any time you choose not to accept these Terms, you should not use our Site.

Your continued use of our Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before proceeding with any purchase or booking.

INTELLECTUAL PROPERTY

Our Site, products and services contain intellectual property owned by us and/or by third parties that license the content to us (“Third-Party Licensed Intellectual Property”). This includes, without limitation, trade marks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as business names, logos, images. designs, text, videos, audio files, graphics, other files, and software (“Content”). Your access to and use of our Site, products (including digital products), services and Content does not grant or transfer any rights, title or interest to you in relation to any of the above.

No Commercial Use

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever our Site, products, services, Content,

Intellectual Property or Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products, services, and Content, without refund, if you are found to be violating these Terms.

Limited Licence

Where you download or purchase our Digital Products (including checklists, guides, ebooks, workbooks, video or audio content), you are granted a non-exclusive, non-transferable, limited licence to access and use these for your own personal purposes. You may not assign or transfer these digital products to any other person without our express written consent. We reserve the right to refuse to provide any products and/or services to you at any time for any reason.

Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of our products (including Digital Products) in any manner whatsoever except as authorised by us.

LINKS TO OTHER WEBSITES

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way endorse, control or approve of, nor are we responsible for, the content on those websites. It’s up to you to decide if those websites and their content are suitable and appropriate for you.

These Terms also include our Privacy Policy which sets out how we use your personal information, which can be

PRIVACY

By using our Site, you consent to the usage of your information as described in the Privacy Policy and warrant that all data provided by you is accurate.

CREATING AN ACCOUNT

To place orders and access some features of the Site, you may need to register an account. This means you will have to give us accurate information, including your name, your business name, address, a valid email address and telephone number, and you must be at least 18 years old. You warrant that any information you provide during the account setup process is correct at the time you provide the information and that you will update information should there be any changes. You will remain solely responsible for the activity that occurs on your account (including orders placed on your account), so keep your account password secure.

We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.

APPOINTMENTS, STUDIO ACCESS & APPOINTMENT CONDUCT

Appointment Only Access

All studio visits are strictly by appointment only. Walk-ins are not permitted under any circumstances.

Advance Booking Recommendation

We strongly recommend booking your appointment as early as possible to maximise gown availability and production lead times in line with your event date. We do not guarantee availability for late bookings.

Booking Fees

A non-refundable booking fee may be required to secure an appointment. Where applicable, this fee will be applied toward a gown order made at that appointment. Where no purchase is made, the booking fee is forfeited in full.

Cancellations, Late Arrivals & Non-Attendance

You must provide a minimum of 48 hours’ notice (via email bianca@aurabridalstudio.com or a call to the studio on 0401 035 602 to cancel or reschedule an appointment. Failure to provide sufficient notice, late arrival exceeding 15 minutes, or failure to attend your appointment will result in forfeiture of the booking fee and may limit future booking availability.

Guests & Attendees

Guest numbers are strictly limited to the number advised at the time of booking.

Unless otherwise approved by us in writing prior to your appointment:

•A maximum of 3 guests may attend your appointment; and

• Additional attendees will not be permitted entry.

Guest limits apply to maintain:

• The quality and privacy of the fitting room experience;

• The safety of all clients and staff; and

• The protection of sample gowns and studio property.

We reserve the right to refuse entry to any additional guests and to proceed with, cancel or reschedule an appointment where guest limits are exceeded.

Minors

Children under the age of 12 are not permitted in the studio unless expressly approved in writing prior to the appointment.

Food & Beverages

Food and beverages are not permitted to be brought onto the premises unless expressly approved by us in advance.

Fitting Room Experience & Photography Etiquette

The fitting room experience is private and curated. Photography, filming or recording within fitting rooms may be restricted or prohibited at our discretion to protect client privacy, intellectual property, and sample gowns. Any permitted photography must not capture other clients, staff, or confidential studio content.

Media & Promotional Use

You consent to us capturing and using de-identified images or video taken within the Studio for marketing and promotional purposes, unless you notify us in writing prior to your appointment.

This does not override any express written refusal given by you prior to media capture.

Behaviour

You and your guests must treat all staff and other clients respectfully. We reserve the right to immediately refuse service and terminate an appointment where behaviour is abusive, aggressive, unsafe or disruptive. No refunds will be issued in these circumstances.

Studio Discretion

We reserve the right to cancel, refuse or reschedule any appointment due to illness, emergencies, safety concerns, staffing limitations, inappropriate conduct, or events beyond our reasonable control.

CUSTOM GOWNS

Bespoke Production & Final Sale

Most gowns sold through the Studio are custom-produced following order confirmation and are tailored to the client’s individual measurements, selected colour, fabric, design features and approved specifications, and may also include planned or required alterations.

Because each gown is produced specifically for the client and is not generic retail stock, once:

• the order is confirmed; and

• production has commenced,

the order:

(a) cannot be cancelled or amended;

(b) is deemed a final sale;

(c) is not eligible for return, refund or exchange; and

(d) cannot be resold as showroom stock.

These conditions apply due to the bespoke and production-based nature of bridal gown manufacturing and reflect standard industry practice.

Nothing in this clause limits or excludes your rights under Australian Consumer Law where a gown is found to have a genuine manufacturing fault.

Alterations

Unless expressly stated in writing, alterations are not included in the purchase price. Alterations are performed by independent third-party seamstresses. Where we assist with referrals:

• we do not control their work;

• we are not responsible for their workmanship; and

• any disputes must be resolved directly with the seamstress.

• we are not responsible for fit outcomes following third-party alterations.

Fit, Sizing & Measurements

All measurements are used as a production guide only and do not guarantee final fit outcomes. Fit outcomes may be affected by changes to body shape or composition between order placement and final fitting. These circumstances do not constitute a manufacturing fault.

Manufacturing Faults vs Fit & Alterations

A manufacturing fault means a defect arising from the production process. The following do not constitute manufacturing faults:

• Fit or sizing outcomes;

• Fabric texture, lace placement or beadwork variations;

• Colour variation between samples and finished garments;

• Work performed by third-party seamstresses.

Fabric, lace, beading and colour may vary slightly between sample gowns and final production due to dye batches, material sourcing, lighting conditions and screen display differences. These variations do not constitute a manufacturing fault.

Where a genuine manufacturing fault exists, your rights under Australian Consumer Law apply.

Change-of-Mind

To the maximum extent permitted by Australian Consumer Law, no refunds, exchanges or credits are available for:

• Change of mind;

• Errors in measurements, sizing, colour, fabric, style or design features selected or approved by you at the time of order

• Event changes; or

• Selecting an alternative gown elsewhere.

This clause does not apply to gowns that are affected by a genuine manufacturing fault for the purposes of Australian Consumer Law.

FITTINGS

Fittings are by appointment only.

Clients must arrive on time with appropriate undergarments and footwear. Additional fittings beyond standard inclusions may incur additional fees.

SAMPLE GOWN HANDLING & DAMAGE

Clients must take reasonable care when trying on gowns. You may be liable for damage caused by:

• Fake tan or makeup transfer

• Food or drink

• Deliberate or reckless handling

This includes liability for professional cleaning, repair, replacement, and/or loss of commercial use of the gown.

PERSONAL ITEMS & BELONGINGS

We are not responsible for loss of, or damage to, any personal items brought into the Studio, including clothing, jewellery, footwear, bags, accessories or electronic devices. You attend and bring personal property at your own risk.

LEAD TIMES, DELIVERY & MANUFACTURING DELAYS

All production, delivery and collection timeframes provided by us are estimates only and are not guaranteed.

You acknowledge that delays may occur due to circumstances outside our reasonable control, including (without limitation):

(a) designers or manufacturers;

(b) fabric or material availability;

(c) production scheduling;

(d) freight, courier or shipping delays;

(e) customs, border or import processes;

(f) natural disasters, extreme weather or acts of God;

(g) pandemics, epidemics or public health orders;

(h) government restrictions, shutdowns or regulatory delays; and

(i) transport or logistics failures.

Where a delay is caused by any of the above circumstances:

• it does not constitute a breach of contract;

• it does not give rise to any right of cancellation;

• it does not entitle you to a refund, exchange or chargeback; and

• our performance obligations are suspended for the duration of the delay.

Designer & Fabric Availability Changes

You acknowledge that designers or manufacturers may discontinue styles, fabrics, trims or construction methods at any time. Where this occurs after your order is placed, we will notify you and offer a reasonable alternative, but this does not constitute a breach of contract and does not give rise to any entitlement to cancel, refund or chargeback.

Nothing in this clause limits your rights under Australian Consumer Law in respect of goods that are faulty.

COLLECTION & STORAGE

You will be notified when your gown is ready for collection.

Gowns must be collected within 30 days of notification. After this period:

• Storage fees may apply; and

• We are not responsible for deterioration caused by extended storage beyond reasonable care.

Risk in the gown passes to you upon collection.

Where a gown remains uncollected for more than 90 days after notification, we may treat the gown as abandoned for the purposes of mitigating storage loss, without refund of any amounts paid.

RUSH ORDERS

Where an expedited or priority order is requested, any quoted lead time is indicative only and is not guaranteed. Rush fees are non-refundable regardless of outcome unless required by Australian Consumer Law.

PRICES, ORDERS, DEPOSITS, PAYMENTS & CHARGEBACKS

Pricing & GST

All prices are in Australian Dollars (AUD) and inclusive of Goods and Services Tax (GST) unless otherwise stated.

Prices may be varied at any time prior to order confirmation. Orders will be charged at the price in force at the time the order is accepted.

Orders & Production Commencement

A gown order is not accepted, submitted for production, or binding on us until the required deposit has been received and cleared in full.

Deposits

All gown orders require payment of a non-refundable deposit at the time the order is placed. Deposits secure production allocation and are strictly non-refundable except where required by Australian Consumer Law.

For the purposes of these Terms, production is deemed to commence once the order is submitted to the designer or manufacturer following receipt of the deposit.

Balance of Payment

The remaining balance of the purchase price must be paid in full prior to collection or release of the gown.

We are not obliged to release any goods until full cleared payment has been received. Legal title in the gown does not pass to you until payment of the full purchase price has been received in cleared funds. Until that time, we retain full legal ownership of the gown.

Failure to Pay

Failure to pay any amount when due constitutes a material breach of these Terms and may result, at our election, in one or more of the following:

(a) suspension of the order;

(b) cancellation of the order;

(c) forfeiture of any amounts already paid;

(d) storage fees applying; and/or

(e) recovery action being commenced for outstanding amounts as a debt.

Payment Methods & Authorisation

We accept payment by such methods as made available at the time of purchase. Where payment is made by credit or debit card, you warrant that you are authorised to use the card and you authorise us to process the transaction and any outstanding balance in accordance with these Terms.

Discount Codes & Promotions

Only one discount code may be used per transaction unless expressly stated otherwise. Discount codes are subject to any conditions imposed at the time of issue and may be withdrawn at any time.

Chargebacks, Payment Disputes & Reversals

You agree that you will not initiate a chargeback, payment dispute or reversal in respect of any transaction that has been validly authorised in accordance with these Terms.

Where a chargeback or payment dispute is initiated:

(a) you remain liable for the full outstanding balance;

(b) any chargeback or dispute fees incurred by us may be recovered from you as a debt; and

(c) we may suspend performance of the order until the dispute is resolved.

Nothing in this clause limits your rights under Australian Consumer Law in respect of faulty goods.

COMMERCIAL RESALE

You acknowledge that gowns are supplied for personal use only and must not be resold, hired, reproduced, copied, used for commercial photo shoots, promotional purposes or sample duplication without our prior written consent.

ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through our Site, including but not limited to any consent you provide to receive communications from us. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means, using an electronic device such as your mobile phone, tablet, desktop, laptop or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

INFORMATION AND ADVICE

Our Site contains content, including digital products, blog articles, and other information, that is of a general informational nature only. This information is not intended to constitute or replace professional advice for individual or specific situations. We do not purport to be legal or medical practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide, either on our Site or through our products and/or services.

We do not accept responsibility for determining whether our products and/or services are appropriate for you. We reserve the right to deny service and refund the cost of that product and/or service for any reason, including where we believe that the product and/or service would be dangerous or not appropriate for you, or we believe that further professional advice should be sought.

Any reference to other products or services, or other information appearing on our Site does not constitute or imply our endorsement, sponsorship or recommendation in any way.

SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA

We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of our Site, you may be invited to submit a review, and you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback or comments, you:

• warrant that you are the sole author and owner of the intellectual property and any other rights in any content provided (or have the right to use that content with appropriate consents and permissions);

• give us permission to post or otherwise use that feedback on our social media or other channels;

• waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth) in the content

you provide us with;

• warrant that any content provided does not violate these Terms; and

• warrant that you are at least 18 years old.

We reserve the right to remove a review or comment if such review or comment contains:

• libellous or otherwise unlawful, abusive or obscene material;

• personal attacks on our employees or another contributor;

• material that discloses your personal information; or

• Information that is unrelated to the post or content that you have reviewed or commented on.

Our Site and social media channels may feature user reviews of our products and/or services. These reviews in no way represent our views or opinions, but are the sole product of their creator. We disclaim all liability with respect to any content submitted by any users.

COMPETITIONS

We may from time to time run competitions through our Site and/or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.

TESTIMONIALS

On our Site, we present real-life examples of and insights into other customers’ and/or clients’ experiences with our products and/or services for illustration purposes only. Any results presented demonstrate to users what can be possible, but are not intended to represent or guarantee that any current or future users of our programs, courses, products and/or services will achieve the same or similar results.

Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.

PROHIBITED USE

In addition to any other prohibitions, you must not, under any circumstances, use the Site or its content:

• for any unlawful purpose;

• to solicit others to perform or participate in any unlawful acts;

• to violate any international, federal, or state regulations, rules, laws, or local ordinances;

• to attempt to change, remove, deface, hack or otherwise interfere with our Site or any material or content displayed on the Site;

• to hack into any aspect of the Site, corrupt data, or cause annoyance to other users;

• to infringe upon any other person's proprietary rights;

• to send any unsolicited advertising or promotional material, commonly referred to as “spam”; or

• to attempt to affect the performance or functionality of any computer facilities of or accessed through our Site.

WARRANTIES AND DISCLAIMERS

This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and/or our products or services including that:

• they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;

• access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or

• there is no possibility of failure to store communications or other data.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and/or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

OUR RIGHT TO BE INDEMNIFIED BY YOU

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of our Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

ADDITIONAL TERMS

Where you elect to enter into a one-on-one arrangement with us, we will issue you with a Services Agreement (Additional Terms) that incorporates terms and conditions separate to these Terms. These Additional Terms will form the basis of your arrangement with us and will operate in conjunction with these Terms. To the extent that the Terms are inconsistent with the Additional Terms, the Additional Terms will prevail.

BREACH AND TERMINATION

The agreement constituted between us by your use of the Site may be terminated:

a) where you breach any provision of these Terms; or

b) at any time by us, without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

SEVERABILITY

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions of these Terms will remain in full force and effect.

CEASING OUR WEBSITE

We have the right to discontinue our Site. If we decide to do this, it can be at any time and may be without notice to you.

We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

ASSIGNMENT

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent to you. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

ENTIRE AGREEMENT

These Terms (together with our Privacy Policy, Additional Terms and disclaimers) constitute the entire understanding and agreement between us and you in relation to your use of our Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to our Site and your use of our Site.

GOVERNING LAW AND JURISDICTION

All Terms shall be construed in accordance with and governed in all respects by the laws of [insert State], Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly and cost-effectively as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of NSW, Australia.